ELEMENT

PERFORMANCE CRITERIA

1. Facilitate the development of workplace improvement strategies

1.1 Stakeholders are identified and consulted when facilitating workplace improvements.

1.2 Future trends and stakeholder needs are identified consistent with the organisation's priorities.

1.3 Processes for improving workplace legislative compliance are facilitated in collaboration with stakeholders.

2. Facilitate implementation of workplace improvements

2.1 Advice is provided to stakeholders on the requirements for effective workplace improvements in line with organisational policy and procedures.

2.2 Guidance and support are provided to assist implementation of workplace improvements in accordance with organisational policy and procedures.

3. Review effectiveness of workplace improvements

3.1 The mechanisms for monitoring workplace improvements are evaluated with stakeholders.

3.2 The outcomes of monitoring and evaluation are communicated to internal and/or external stakeholders.

3.3 Impact of workplace improvement strategies on stakeholders is monitored and evaluated and results are reflected in future improvement activities.

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements

Look for evidence that confirms skills in:

applying risk management principles

undertaking research and analysis

communicating and influencing in order to facilitate change in the workplace

coaching

problem solving

responding to diversity, including gender and disability

reading and explaining complex and formal documents, such as legislation and their application to clients' situations

providing advice and participating in discussions involving complex exchanges of oral information

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

occupational health and safety and/or workers compensation and/or injury management and/or workplace relations legislation, policies and requirements

risk management principles

change management processes

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite units that must be achieved prior to this unit:Nil

Co-requisite units that must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPETHC501B Promote the values and ethos of public service

PSPGOV502B Develop client services

PSPGOV504B Undertake research and analysis

PSPGOV507A Undertake negotiations

PSPGOV508A Manage conflict

PSPGOV509A Conduct evaluations

PSPGOV511A Provide leadership

PSPGOV512A Use complex workplace communication strategies

PSPGOV514A Facilitate change

PSPGOV516A Develop and use emotional intelligence

PSPGOV517A Coordinate risk management

PSPGOV518A Benchmark performance

PSPWPI501B Evaluate workplace legislative compliance

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)

facilitation of improvement in workplace legislative performance in a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

legislation, policy, procedures and protocols relating to workplace legislative performance

case studies and workplace scenarios to capture the range of situations likely to be encountered when facilitating improvement in workplace legislative performance

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when facilitating improvement in workplace legislative performance, including coping with difficulties, irregularities and breakdowns in routine

facilitation of improvement in workplace legislative performance in a range of (3 or more) contexts (or occasions, over time)

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

case studies

portfolios

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace and/or training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Stakeholders may include:

external:

employers

employees

government

contractors

manufacturers

installers, suppliers and designers, importers

erectors

owner/occupiers, employer associations

employee associations

person in control of site

community

insurers

internal:

managers

specialist staff

supervisors

other inspectors/officers

support staff

Future trends may be influenced by:

implementation of new work practices

government initiatives

budgetary reform

organisational restructure

technology transfer to the workplace

emerging issues

research and development changes

legislative changes, staffing changes

review of workplace performance relating to occupational health and safety and/or workers compensation and/or injury management and/or workplace relations

changes in the workplace

Stakeholder needs may include:

management of specific workplace risks

meeting business goals and objectives

compliance with legislative requirements

Processes for improvement may include:

education and information

enforcement

advice

encouragement and support

practicable solutions

Workplace legislative compliance may include:

occupational health and safety and/or workers compensation and/or injury management and/or workplace relations performance

Mechanisms for monitoring workplace improvements may include:

performance indicators

productivity effectiveness measures

follow-up visits

level of compliance with notices

government statistics

perception standards

industry feedback

progress reports